Refund policy

Return and Refund Policy

1. Returns

We want you to be completely satisfied with your purchase from nyOxi. If for any reason you are not satisfied, we are here to help.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange within 30 days of the delivery date.

3. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer support team within 30 days of receiving your order.
• Provide your order number, the name of the product you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization.

4. Return Conditions

• The product must be in its original packaging.
• The product must be unused and in the same condition as when you received it.
• Any accessories or free items included with the purchase must also be returned.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 days.

6. Exchanges

If you need to exchange a product for the same item, please contact our customer support team. We will guide you through the exchange process.

7. Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.